Returns & Exchanges
Last updated: 27 October 2026
Damaged or defective items
If your stand arrives damaged, defective or not working, contact us within 7 days of delivery with a photo and we will replace it at no cost.
Returns for other reasons
You may request a return within 7 days of delivery if the product is in its original condition. [Specify: whether shipping is deducted, and whether programming to your business link counts as personalisation — confirm with your legal adviser.]
Refunds are issued by bank transfer within [number] business days of us receiving the item.
Cancelling before shipping
Changed your mind before we ship? Tell us on WhatsApp and we cancel at no charge.